City of Pembroke offices closed to the public due to provincial emergency declaration, stay-at-home order

Effective immediately, all City of Pembroke offices will be closed to the public until further notice.

The city made this change following the provincial announcement declaring a state of emergency and stay-at-home order, issuing a statement indicating it will be altering its operations to ensure the continued safety of residents and staff. The stay-at-home order is for a period of four weeks.


Although the offices are closed, essential visits will be accommodated by appointment only. Appointments with staff must be made prior to arriving at city offices. In support of the province’s stay at home order, limited appointments will be available supporting essential business only during this time. Appointments with city staff will require a health screening process in keeping with established public health guidelines.

The buildings and departments that this will affect include city hall, the Operations Department, the Parks and Recreation Department and the Fire Department. The Pembroke and Area Community Centre, Kinsmen Pool and Pembroke Memorial Centre walking track were previously closed based on provincial direction.

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City staff will be working remotely wherever possible, except when the nature of their work requires them to be on-site. Staff will continue to be available during regular business hours by phone, email and video conference to address resident questions and concerns. To speak to a staff member please call 613-735-6821 or email between 8 a.m. and 4 p.m. Monday to Friday.

Playgrounds within the city, the Rapids Skate Park and outdoor parks and recreation areas will remain open. The city noted the Rapids Skate Park is only open from 8 a.m. to 8 p.m. and will only remain open if patrons follow all public health guidelines. Masks or face coverings are mandatory at all times and physical distancing of two metres must be maintained while using the facility. Failure to comply with these guidelines will result in the closure of the Rapids Skate Park. Use of other outdoor amenities such as trails is permitted while respecting guidelines from the Renfrew County and District Health Unit including physical distancing requirements.

Council will continue to meet over Zoom following the regularly schedule of meetings on the first and third Tuesday of each month. Meetings can be livestreamed on the City’s YouTube Channel or viewed on YourTV.

Residents are encouraged to utilize online payment options. Tax and water bills can be paid online through online banking services. To add the City of Pembroke as a payee, use the search term “Pembroke” and choose “Taxes” for property taxes or “Water Works” for water/sewer billing. Account numbers can be found at the top right-hand side of bills. Use this account number without any dashes or decimals, adding extra zeros to the end if required.

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The Planning and Building Department is still accepting and processing applications for building permits, rezoning, Official Plan amendments, minor variances and severances. Public meetings will be held virtually and be livestreamed and any comments or concerns about applications must be received prior to the meeting by email or mail. There is an option to call into the meetings. Contact the department by emailing or calling 613-735-6821 ext. 1304 with any questions.

Documents and payments can also be delivered to the city using the mail slot located at the front of city hall or by regular mail.

The City of Pembroke will provide any further updates on city services as they become available: online at; on Facebook at The City of Pembroke; and on Twitter @CityPembroke.

For further information on COVID-19, please refer to the following sources:

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